PRODUCT SHIPPING POLICY
CALIWATER, LLC. ensures that your order will be quickly processed and safely delivered. When placing your order, we require you to provide general billing information including your name, address for delivery, e-mail address, telephone contact, and credit card details. We take every measure to ensure the safety of this information, however in providing this information you accept that CALIWATER, LLC. is not liable for its misuse due to error in transmission, virus, or malware.
We deliver products anywhere in the United States using the most efficient shipping method available for your address. When you place an order we will estimate delivery based upon the availability of your item(s), shipping method selected, and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the “Contact Us” page if you would like to discuss international ordering options.
PRODUCT RETURNS & EXCHANGES
CALIWATER, LLC. works hard to provide customers healthful and flavorful beverage options. If you are dissatisfied with your order for any reason, you must return your items for a prompt refund or exchange (only shipping & handling is non-refundable) within 15 days of the date of purchase. In order to receive a full refund or exchange, the product(s) must be unused, in the original packaging, and in new condition upon receipt in our warehouse. Returned or exchanged items that are damaged or used will not be eligible for a refund, unless the product arrived to you damaged.
CALIWATER, LLC. does not cover the cost of shipping returned or exchanged items to drinkcaliwater.com or the cost of shipping replacement or exchanged items to you, unless you received damaged or defective product. Refunds for product(s) returned will be credited in the same form as the original payment type. If you have an exchange for the same dollar amount as the original purchase, additional shipping or handling charges will be incurred. For returns and exchanges, mail your package in a pre-paid, insured, traceable method to the address below.
We will gladly assist you with an exchange or refund of product(s). Please e-mail us at firstname.lastname@example.org, and we will help facilitate returns or exchanges.